Return & Exchange Policy — Diiaratna

• Return requests: within 7 days of delivery
• Exchange requests: within 7 days of delivery
• After approval, items must be shipped back within 3 days.

• Item must be unused/unworn and in original condition.
• Return with original packaging, invoice, certificate (if applicable), tags/seals intact.
• No scratches, dents, resizing marks, or damage not caused in transit.

• Personalised / engraved / customised items
• Made-to-order items (unless defective/damaged)

If you receive a damaged item or wrong product, please contact us within 48 hours of delivery.

• Share unboxing video and clear photos/videos for verification.
• After verification, we will arrange replacement or refund as applicable.

• Quality inspection typically takes 2–5 business days after we receive the return.
• Refunds are processed to the original payment method within 5–10 business days after approval.
• For COD orders, refunds may be processed via bank transfer/store credit (as feasible).

Shipping fees (if any) are usually non-refundable unless the return is due to our error/defect.

• Pickup will be arranged where serviceable; otherwise, you may need to self-ship.
• If issue is defect / wrong item / transit damage, return shipping is free.
• For preference-based returns/exchanges (size change / change of mind), shipping may be borne by the customer.